Shipping Policy

1. Order Processing

  • Processing Time:
    Orders are processed within 1-2 business days of receiving payment (excluding weekends and holidays). Once processed, you will receive a shipping confirmation email with tracking information

    2. Order Tracking

    Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor your shipment’s progress online. If you experience any issues with tracking your package, please contact our customer service team

    3. Shipping Delays and Issues

    • Delays:
      While we strive for prompt delivery, delays may occasionally occur due to factors beyond our control (e.g., severe weather, customs processing, or carrier delays). We appreciate your understanding in these situations.

    • Lost or Damaged Packages:
      If your package is lost or arrives damaged, please contact our customer service team. We will work with you and the carrier to resolve the issue promptly

      4. Contact Information

      For any questions regarding shipping, your order status, or to report issues with delivery, please contact our customer service team at:

      • Email: besamimperfumes@gmail.com
      • Phone: 305-244-8787